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Wales and UK based Organisations and Resources


Simply click the subject links below for full details.

Abuse Addictions Advice & Listening
Advocacy Bereavement Bullying
Carers Counselling Community Support
Depression Community Support & Information Disability
Eating Disorders Farmers/Rural Communities Hospitals
Housing Men Mental Health/Illness
Money Problems/Money Advice Older People's Services Parents
Social Services Suicide/Self Harm Women
Youth/Children Other Resources  


Domestic Abuse Helpline Wales
National free support service for women, children and men who are experiencing or who have experienced abuse at the hands of someone close to them.

Tel: 0808 2000 247
Website:  www.womensaid.org.uk

Standing Ground Helpline
A confidential telephone helpline service providing support and a listening ear to adult survivors of abuse. Can provide sign posting to other services and free literature to help manage day to day.

Phone: 0845 602 3694

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Alcoholics Annonymous 
AA is a fellowship of men and women who share their experience, strength and hope with each other that they may solve their common problem and help others to recover from alcoholism.

Tel: 0845 769 7555
Email: help@alcoholics-anonymous.org.uk
Website: www.alcoholics-anonymous.org.uk

CAIS is a registered charity and leading voluntary sector provider of drug and alcohol services in Wales.  We help people who are having problems with their alcohol or drug use, as well as offering support  and information to their families and friends.

Helpline: 0845 06 121 12
Email: enquiries@cais.org.uk

Provides support, information and advice to anyone suffering through a gambling problem.

Helpline: 0808 8020 133
Website: www.gamcare.org.uk

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Advice & Listening

Community Advice and Listening line (C.A.L.L.)
C.A.L.L. is an advice and listening line covering the whole of Wales providing emotional support or helpful literature. It has a comprehensive database and is a central point for information on services that may help with mental health problems.

Freephone: 0800 132 737
Website: www.callhelpline.org.uk

If there is something troubling you, then get in touch. We are here 24 hours a day, 365 days of the year.

Phone: 08457 90 90 90
Email: jo@samaritans.org
Website: www.samaritans.org.uk

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CADMHAS (Conwy and Denbighshire Mental Health Advocacy Service)
Works in partnership with the people it supports, takes their side and is committed to providing an efficient and effective advocacy service to all its clients.

Phone: 01745 813999
Email: admin@cadmhas.co.uk
Website: www.cadmhas.co.uk

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Cruse Bereavement Care North Wales
Exists to promote the well being of bereaved people and to enable anyone suffering bereavement caused by death to understand their grief and cope with their loss, and so maintain their health and social functioning.

Helpline: 0844 477 9400
Email: info@rd4u.org.uk
Website: www.crusenorthwalesarea.btck.co.uk

SOBS (Survivors of bereavement by suicide)
We exist to meet the needs and break the isolation of those bereaved by the suicide of a close relative  or friend. We are a self-help organisation. Many of our volunteers have themselves been bereaved by suicide.

Helpline: 0844 561 6855
Email: sobs.support@hotmail.com
Website: www.uk-sobs.org.uk

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Bullies Out 
Provides help, support and information to individuals, schools, youth and community setting affected by bullying.

Tel: 029 2049 2169
Email: mail@bulliesout.com
Website:  www.bulliesout.com

Bullying UK (part of family lives)
Family Lives is a national charity providing help and support in all aspects of family life. We’re here for you seven days a week.
Free Helpline: 0808 800 2222
Website: www.bullying.co.uk

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NEWCIS Denbighshire
Is and information service for all adult carers, and in particular those living in North East Wales, to be properly supported  in their caring roles, valued for their role and provided with opportunities  and choices to lead a more fulfilling life.

Phone: 01745 331 181
Email: Denbighshire@newcis.org.uk

Rhuddlan District Crossroads Care Attendant Scheme
Offers practical support to carers.

Phone: 01745 851 511
Email: xroadsrhuddis@ukgateway.net

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Relate Cymru
Works to promote health, respect and justice in couple and family relationships. Relate Cymru provides a range of quality professional services across Wales, delivered by staff who are highly skilled, trained, and experienced.

Phone: 01492 480088 
Website: www.relatecymru.org.uk

Stepping Stones
Provides therapeutic services to adults who have been sexually abused as children across the region of North East Wales.

Phone: 01978 352717
Email: stepping1stones@btconnect.com
Website: www.steppingstonesnorthwales.btck.co.uk

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Depression Alliance Cymru
We work to relieve and to prevent this treatable condition by providing information and support services.

Phone: 0845 123 23 20
Email: information@depressionalliance.org
Website: www.depressionalliance.org

MDF - The Bi-Polar Organisation Cymru
Offers support, help and advice to people with manic depression, their families and carers. A number of small groups exist across north Wales.

Helpline: 08456 340 080
Email: info@mdfwales.org.uk
Website: www.mdfwales.org.uk

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Community Support & Information

Hafod Community Mental Health Team
Provides community based mental health services for adults with severe or enduring mental health problems.

Tel: 01745 443050

Hafod Mental Health Resource Centre
A resource centre for people with mental health problems.

Tel: 01745 443050

St Vincent De Paul Society
is a voluntary organisation dedicated to tackling poverty and disadvantage by providing direct assistance to anyone in need.  Members visit people who are poor, ill or vulnerable.

Phone: 01745 355555

Tim Duffryn Clwyd
Community Mental Health Team.

Tel: 01745 813138

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Disability Wales Info Line
Is the national association of disabled people's organisations, striving to achieve the rights, equality and independence of disabled people in Wales.

Tel: 029 20887325
Email: info@disabilitywales.org
Website: www.disabilitywales.org

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Eating Disorders

Beat (Eating Disorders Association) 
Beat provides helplines, online support and a  network of UK-wide-self-help groups to help adults and young people in the UK beat their eating disorders.

Helpline: 0845 634 1414
Youthline: 0845 634 7650
Email: help@b-eat.co.uk
Website: www.b-eat.co.uk

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Farmers / Rural Communities

Farming Help
Farming Help brings together three national charities which work to benefit the farming community.

Helpline: 0845 367 9990 
Website: www.farminghelp.co.uk

Rural Support Wales
Rural stress, support, advice and information.

Tel: 01686 650800 
Email: info@irh.ac.uk
Website: www.ruralsupportwales.org.uk

The Farming Community Network
FCN has strong and longstanding  links with the farming community ad agriculture throughout England and Wales.  Our volunteers are all farmers or are associated with farming and understand the problems facing agriculture today.

Helpline: 0845 367 9990 (available 365 days of the year)
Email: mail@fcn.org.uk
Website: www.fcn.org.uk

Young Farmers
Wales YFC is a national youth voluntary organisation for young people living in predominantly rural areas.  Since its establishment in 1936 Wales YFC has evolved and now seeks to meet the needs of rural young people through educational, training and social programmes that encourage community involvement and concern for our environment.

Tel: 01982 553502 
Email: information@yfc-wales.org.uk
Website: www.yfc-wales.org.uk

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Ablett Psychiatric Unit
Glan Clwyd Hospital
LL18 5UT

Phone: 01745 585484

Glan Clwyd Hospital
LL18 5UT

Tel: 01745 583910

For ward information, i.e. Ward telephone no’s and visiting times please go to:-
Website: www.wales.nhs.uk

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Hafan Cymru
is a charitable organisation operating across Wales, providing housing and support services to women, men and their children, particularly those escaping Domestic Abuse. 

Phone: 01267 225555
Website: www.hafancymru.co.uk

Shelter Cymru
is Wales’ people and homes charity.  We work for people in housing need.  We have offices all over Wales and prevent people from losing their homes by offering free, confidential and independent advice.

Support Line: 0845 075 5005
Website: www.sheltercymru.org.uk

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CALM  (the campaign against living miserably)
exists to prevent male suicide in the UK.  Suicide accounted for the deaths of more young men in England & Wales in 2011 that road death, murder and HIV/AIDS combined.

Phone: 0800 58 58 58 (7 days a week from 5pm to midnight)
Text: 07537 404717
Website: www.thecalmzone.net

Men’s Advice Line
Advice and support for men experiencing domestic violence and abuse.

Tel: 0808 801 0327
Email: info@mensadviceline.org.uk
Website: www.mensadviceline.org.uk

RAPECRISIS England and Wales
was set up to support the work of autonomous Rape Crisis Centres in England and Wales.  We also raise awareness and understanding of sexual violence in the wider community and with local, regional and national government.

Free Helpline: 0808 802 9999
Email: info@rapecrisis.org.uk
Website: www.rapecrisis.org.uk

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Mental Health / Illness

Gofal Cymru
We are a Welsh mental health and wellbeing charity.  We provide a wide range of services to people with mental health problems, supporting their independence, recovery, health and wellbeing.

Tel: 01656 647722
Email: enquiries@gofal.org.uk
Website: www.gofal.org.uk

Hafal Denbighshire helps people with severe mental illness and their families to work towards recovery. All our services are underpinned by Hafal's Recovery Programme which empowers clients and families to take control of their lives and achieve recovery.

Tel: 01745 443050
Email: denbighshire@hafal.org
Website: www.hafal.org

is a development, information and training agency.  Providing support to the voluntary sector, service users and carer organisations working in the field of mental health in North Wales.

Phone: 01745 816711
Email: admin@unllais.co.uk

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Money Problems / Benefits Advice

Benefits Advice Shop

Freephone: 0800 0740333Debt Advisory Line
Debt Management with confidential debt help.

Phone: 0808 159 7460
Phone: 0161 826 3886


Disability Benefits Helpline
Get advice or information about a claim you’ve already made for Disability Living Allowance, Attendance Allowance or Personal Independence Payment.

Phone: 08457 123 456
Textphone: 08457 224 433
Monday to Friday, 8am to 6pm

Housing Debt Helpline Wales
The Housing Debt Helpline Wales offers support to individuals and families  who are finding it difficult to meet their mortgage or rental payments.

Phone: 0800 107 1340
Website: www.housing-debt-helpline.wales.org

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Older People’s Services

Age Concern
supports older people to live independently in their own homes for as long as they choose to do so. Everyone should be able to enjoy their older age. Age Concern wants to see people in Flintshire and Wrexham doing just that.

Phone: 08450 549969
Email: info@acnew.org.uk
Website: www.acnew.org.uk

Alzheimer’s Society

Leading the fight against dementia, for information and support.

Phone: 01745 343026 (Local Referral Office)
Email: denbighshire@alzheimers.org.uk
Website: www.alzheimers.org.uk

Care and Repair Cymru

Care and Repair are the Older People’s Housing Champion.  We are a national charitable body and actively work to ensure that all older people have homes that are safe, secure and appropriate to their needs.

Phone: 029 2067 4830
Email: enquiries@careandrepair.org.uk
Website: www.careandrepair.org.uk

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helps families with young children deal with whatever life throws at them.  We support parents as they learn to copy, improve their confidence and build lives for their children.

Phone: 01745 814819
Email: homestart.denbighshire@btinternet.com
Website: www.home-start.org.uk

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Social Services

Ty Mor Day Centre
A social services day centre for people with serious mental health problems.

23 Westbourne Avenue
LL18 1EG

Phone: 01745 336363

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Suicide / Self-Harm

National Self-Harm Network (nshn)
is the lead charity offering support, advice and advocacy services to people affected by self harm directly or in a care role.

Email: info@nshn.co.uk
Website: www.nshn.co.uk


PAPYRUS (Prevention of young Suicides)
Support, advice and help for those families who have been affected by suicide.
Confidential Young Suicide Prevention Advice.

Phone: 0800 068 41 41 (HOPEline)
Email: pat@papyrus-uk.org
Website: www.papyrus-uk.org


Students Against Depression
is a website offering advice, information, guidance and resources to those affected by low mood, depression and suicidal thinking.

Website: www.studentdepression.org.uk

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North Wales Women’s Centre
A safe place for the multi service provision of information, support, advocacy, training and referral on issues relating to work, health and wellbeing.  We also provide confidential crisis support around issues such as homelessness, domestic abuse and difficulties which may result or has resulted in you breaking the law.

Phone: 01745 339331
Email: info@northwaleswomenscentre.co.uk
Website: www.northwaleswomenscentre.co.uk

Welsh Womens Aid
Support information and refuge if required for women and their children, if any, experiencing domestic abuse.

12-14 Hall Square
LL16 3NU

24 Hour Helpline: 01745 814 494
Email: glyndwrwomensaid@tiscali.co.uk
Website: www.womensaid.org.uk

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Youth / Children

Children’s Commissioner for Wales
we stand up and speak out for children and young people’s rights.  We also offer free advice and support.

Phone: 0808 801 1000
Email: post@childcomwales.org.uk
Website: www.childcom.org.uk

is a private and confidential service for children and young people up to the age of nineteen.  You can contact a ChildLine counsellor about anything – no problem is too big or too small.

Phone Free: 0800 11 11 11
Website: www.childline.org.uk

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Other Resources

Citizens Advice Bureau (CAB)
We help people resolve their legal, money and other problems by providing free, independent and confidential advice, and by influencing policymakers.

Phone: 01745 334568

Phone: 01745 855400

Phone: 01745 814336

Phone: 01824 703483

If there is a Resource not listed above that you think should be, please email us at enquiries@valeofclwydmind.org.uk

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